IP, WEBSITE & DATA

Refund, Return & Cancellation Policy (E-commerce / D2C)

Publish on your D2C website, app or storefront and link it on every product and checkout page. Make sure the windows and timelines you choose here match how your team and courier partners actually operate.

Saved letters

Nothing saved yet

Use Save to keep a named copy of this letter, for example one per employee.

Fill in the details

4 of 8 required fields filled

4 required fields still empty — shown highlighted in the letter.

Business / legal entity name *

Brand / website name

Website / app URL *

Registered address *

Effective date *

Return window (days from delivery) *

Non-returnable items

Exchanges

Refund timeline (working days after return is approved) *

Refund mode for Cash on Delivery orders

Cancellation allowed until

Dispatch time (working days)

Estimated delivery (working days)

Shipping charges

Warranty / guarantee

Grievance officer name *

Grievance officer designation

Grievance e-mail *

Grievance phone

Laws this relies on

Consumer Protection (E-Commerce) Rules, 2020Sellers must clearly display return, refund, exchange, warranty, delivery and grievance redressal details.
Consumer Protection Act, 2019Prohibits unfair trade practices and gives consumers the right to seek redressal.
Information Technology Act, 2000Online terms accepted at checkout form a valid electronic contract.

How to execute

Sign on your letterhead and send. No stamp paper needed.

Publish on your website/app and link it on product pages, the cart and checkout. Keep the version history so you can show which policy applied to an order.

Click anywhere in the letter to edit it. Changes to the form keep flowing in.

This is a general template, not legal advice. Laws, stamp duty and procedures vary by state and change over time — have a qualified advocate review it for your facts before signing or sending.